Technical support is available, in the first instance, via the reseller from which you purchased your FireBrick. FireBrick provide extensive training and support to resellers and you will find them experts in FireBrick products.

However, before contacting them, please ensure you have :-

Many FireBrick resellers also offer general IT support, including installation, configuration, maintenance, and training. You may be able to get your reseller to develop FB6000 configurations for you - although this will typically be chargeable, you may well find this cost-effective, especially if you are new to FireBrick products.

If you are not satisfied with the support you are getting from your reseller, please contact us.

A public IRC channel is available for FireBrick discussion - the IRC server is irc.z.je, and the channel is #firebrick.

Some applications notes have been created by the FireBrick team and included on the web site. There are also useful Wiki web sites provided by main dealers which cover specific configuration examples. Ask your dealer for more details. These are usually public WiKi web sites even if not buying from that specific dealer.

FireBrick provide training courses for the full Firebrick series of products, and also training course on general IP networking that are useful if you are new to networking with IP.

Training course attendance is mandatory for all FireBrick dealers to be accredited.

To obtain information about upcoming courses, please contact us via e-mail at : training@firebrick.co.uk.