Technical support is available, in the first instance, via the reseller from which you purchased your FireBrick. FireBrick provide extensive training and support to resellers and you will find them experts in FireBrick products.

However, before contacting them, please ensure you have :-

Many FireBrick resellers also offer general IT support, including installation, configuration, maintenance, and training. You may be able to get your reseller to develop FB6000 configurations for you - although this will typically be chargeable, you may well find this cost-effective, especially if you are new to FireBrick products.

If you are not satisfied with the support you are getting from your reseller, please contact us.

A public IRC channel is available for FireBrick discussion - the IRC server is irc.z.je, and the channel is #firebrick.

FireBrick are building a library of Application Note documents that you can refer to - each Application Note describes how to use and configure a FireBrick in specific scenarios, such as using the device in a multi-tenant Serviced Office environment, or using the FireBrick to bond multiple WAN connections together.

FireBrick White Papers cover topics that deserve specific discussion - they are not related to specific Applications, rather they aim to educate interested readers regarding networking protocols, common/best practice, and real-world issues encountered.

FireBrick provide training courses for the FB2x00 series products, and also training course on general IP networking that are useful if you are new to networking with IP.

To obtain information about upcoming courses, please contact us via e-mail at : training@firebrick.co.uk.