By default it is possible to pick-up a ringing call to a telephone or hunt
group by dialling a prefix (default *) and the extension number
of the telephone or hunt group. This stops the call ringing the phone or hunt group and connects it
to the phone that dialled the pick up code.
Tip
You can restrict which phones are allowed to pick up or steal a call in the telephone and hunt
group configuration.Using the same code you can also steal an active call from a telephone.
This hangs up the telephone and moves the call to the phone that dialled the code.
Tip
Call stealing is useful as a sort of reverse call transfer which works
well in an open office. Someone can say "I have a call for you on 406" and you can dial *406
to steal the call from them. This is quicker, saves them asking your extension number, and avoids
putting the caller on hold. It is much like key and lamp systems where someone
might say "There is a call for you on line 3".
